Plus all the blocked websites reset to nothing when I log in again. If you're a Virgin Fibre customer, when you register. WebSafe. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Thank you for the help. We recommend keeping Virus Safe on. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. --. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. on 06-05-2023 22:30. 1. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. You can change this by clicking on the toggle to switch on or off when needed. Hopefully when that thread concludes it will also resolve your issue. 1 — the Internet’s. Bypass Child Safe & Virus Safe. Consider going back to site operator and explain to them that: other users have similar trace route paths and successful reach the site network traffic does exit ISP's network as shown by hop to ae-8. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChoosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. IPCONFIG reports DNS servers as 194. 222 and 208. Access your bills, diagnose faults and manage your package. Simply download the What are parental controls?How to turn on parental controlsHow to change parental controls At Virgin Mobile we're dedicated to looking after our customers. 9. 250. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Move message to Spam folder (default) Flag a message as Spam but deliver to Inbox. Hi I have been using Websafe for some time but I noticed this morning (about 7. We would like to show you a description here but the site won’t allow us. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Any website unsuitable for children is blocked by default. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is a genuine correspondence from ourselves. Switched On Families. 4. We give all our customers a complete, market leading security package called Virgin Media Security,. Virgin Media help and support. . Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Account - Cable. For best protection, we recommend using Virgin Media Internet Security and Web Safe. I am trying to turn on the web safe settings but it's not working. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Usually, malware is installed accidentally. We give all our customers a complete, market leading security package called Virgin Media Security,. Web Safe is not automatically turned on for customers who joined before this date. Then follow the instructions on screen to finish your set up. Changing Virgin Media Web Safe Settings on Desktop/Laptop. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 5. Click: My Apps. Superstar. desktop. Childsafe off but still blocking sites. If you want to protect children, then click on the Child Safe filter. Vonage 2nd line. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 Joining in. I have the same problem as well, I have just checked my online security controls and it's all turned off. Post back here to have issue flagged to the forum team. If your websafe option is off, then the toggle will be greyed out. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . OpenDNS provide instructions here :. - 5280770 Browse Virgin Media Virgin Media CommunityChild Safe not working in Security matters Wednesday; Installed Web Safe on Mac. Virgin Media Web Safe allows you to restrict certain types of. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Please can you look into my settings from your side too. 159. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. 1 or whatever else you like. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. This help content & information General Help Center experience. Learn how you can change Web. Tech Chatter. 4) or OpenDNS (208. e. 8% price rise, adding almost £7 to the cost of a typical £50 broadband and TV package. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly setAt Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. 8. on 20-08-2018 08:53. Click on Plan and device. I'll be in touch soon. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. 1. a02. Hi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. Chatter and natter. 4. Click: Settings. web safe. 159. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI tried the usual fixes for this when searching this forum/youtube but nothing helps. Browse Virgin Media Virgin Media Community. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account . Virgin Media Web Safe Log in to your My Virgin Media account. We know that children, particularly. on 20-08-2018 08:53. If appropriate consider temporarily disabling Web Safe (i. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. Click on My Apps then Web Safe. For a single one, you may be able to get an exemption. Home Phone. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Try both Mac and Windows. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Thanks for the reply @jasoncartwright on the forums. laptop. Switched On Families Swap and share practical advice with other parents cancel. Virgin Media and you have confirmed Child Safe is on. Hey @DavidCalla,. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. Changing DNS on your device is the best option VM have other DNS 194. 8. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. You can also call. com nslookup protonvpn. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. For more tips on how to keep your kids safe online, visit Internet Matters. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Self Care VideosOff-the-shelf Wi-Fi routers have more powerful hardware and, in the case of mesh systems, are extensible, so you can position the individual Wi-Fi mesh nodes for optimal coverage. For a single one, you may be able to get an exemption. 1. Child safe is stuck off on my account despite it looking like it's active on my settings page. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Virgin Media and O2 ; Keeping children safe online ;For best protection, we recommend using Virgin Media Internet Security and Web Safe. Have you retried? You could try changing the DNS server on your PC to Google (8. Turn your TV on and get connected. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Reset Hub password. . . When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. We would like to show you a description here but the site won’t allow us. 140 and not, the expected, 81. 1. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 1. We created Web Safe for our customers to make browsing safety a no-brainer. These are two settings – Virus Safe and Child. 2. Community Natter. Find. 0 Kudos Reply. Thanks for confirming your details via private message . Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 5. If you changed the computer's network settings to use any Public DNS does that re-gain access. This is so annoying as it seems as no one can help you over the phone. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Have being trying a few times over past couple of weeks and just get same message. Once logged in you will see 2 filters; Virus Safe and Child Safe. To confirm private browsing is on, you will see the word inPrivate beside your address bar. 168. . 168. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. To access your Virginmedia. Virgin Media Web Safe allows you to restrict certain types of. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. 0. Along with the many other posts I have the issue where every time I click “manage websafe settings” it takes me back to the main page. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Had hoped curl might show more information but alas no. com IMAP Port. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. e. Networking and WiFiVirgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Hey @DavidCalla,. 8. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. com Address: 185. ntt. Expand the Email option. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the. . . 8. I keep getting the message seen in the attached picture. Compare deals today. Go to My Apps. You’ll be able to block groups of sites by category, configure blocking for specific. To check this, go to iOS settings > Local network > ON’. Networking and WiFi. google (disable when using mobile data) 0 Kudos. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. 8. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. Child safe not working. 40am) that all the settings for blocked categories (e. 123 and 194. To get the password, follow these steps: a. Faced. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. Plug in all your devices. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. I did try to access a restricted site over the WIFI and. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 1. If you're still having issues changing your settings, please let us know. What is the website,. We hope that helps. Tech Chatter. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Doesn't work in Igconito, Chrome Browser, Edge or Safari. I had a number of custom settings in place and now they are gone. I’m sorry to hear of the issues that you’re having with your web safe settings, have you been able to get this sorted or would you need further assistance to get this resolved? Kind Regards, Steven_LWeb safe provides ultimate protection when using the internet. Child Safe switched OFF but blocking sites. I will be able to assist and get this changed for you. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. 168. on 18-10-2022 19:33. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. 🙂 I'm sorry to hear that you're still experiencing this issue. Makes sure your dns settings on your computer are manually set - 8. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. . While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. If your household is with both Virgin Media and O2 and you have Volt benefits and you need help with your O2 bill, please head to Help and Support on the O2 site. pc. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. In the meantime consider try the old site page Web Safe Settings to - 5398468. Use our Which? provider rating, based on feedback from real customers, to compare and choose with confidence. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. If you’d like to change the. on 10-06-2023 13:58. Stay safe online. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. It works now. Manage Your Account. BTW is there a reason why you are access the old site page for Web Safe?. Thanks for your response. The settings vary with each ISP, but most offer some or all of the following options: Timer. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. My child safe settings are off but are currently blocking sites regardless. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. 4. Anyway, I recently moved house (August) and kept the same package. Activate Web Safe. VirginMedia. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKHi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. Web Safe turned off but still blocking websites. I know for a fact there is a problem with the provider and not my laptop. This is so annoying as it seems as no one can help you over the phone. Your previous Web Safe settings will remain active. . Forum; Apps. * Call costs may vary. 99. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or. Parental controls block websites and applications that you think are unsuitable for your child. Changing network settings to use any Public DNS should re-gain full access for the device. . 4. Try computers with Cisco’s OpenDNS using 208. 100. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. Switched On Families. Changing DNS on your device is the best option VM have other DNS 194. 159. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Learn how you can change Web Safe settings to turn Child Safe off. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. . Malware can also record or steal information like bank details or account logins. Why is this marked at solved. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Access Virgin Media router settings in modem-only mode. 1. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. 67. 1. . Mark as New; Bookmark this message; Subscribe to this message. 8 & 8. run the Standard test and confirm the. 29 minutes ago. Re: Blocked websites list gets removed. 168. . VPNs we tested to unblock various forbidden resources. 6 - 6. Welcome to Virgin Media’s help and support page. bb. POP3 Settings. I've switched it off and on multiple times - 5019860. I am also experiencing the same issue. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". on 06-05-2023 22:30. on 23-05-2023 15:19. Networking and WiFi. 1 Kudo. on 15-10-2023 05:01. 4. Home Phone. Customer since 1993. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Toggle the button next to Child Safe option to turn it Off. These are two settings – Virus Safe and Child Safe. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. 5) Turn on the VM hub. In response to Graham_A. 3. Changes to our Acceptable Use Policy for Virgin Media Mail. Hopefully when that thread concludes it will also resolve your issue. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )I have just had VM broadband installed. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Where you put your Hub can sometimes affect its wireless performance. May just be a. To turn parental controls off on Android, you need to go to the Play Store. 1. However many mesh. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Virgin keep hijacking my internet connection, so when I type for example into the address bar they actually serve up a different website which has something about opting in or out of a filter. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). Our free internet speed test checks your broadband speed in an instant. My Virgin Media app. Stay safe online. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Online security - Sorry the changes you made were not saved. Welcome to the community and thanks for taking the time to post your issue on the forums. 159. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Networking and WiFi. 123 and 194. 1/help for sp. Account - Cable. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. View Apps > Web Safe > manage your Web Safe settings - takes. . Regards, Daniel And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. Login in the the Virgin Media online account and try the to enable websafe. This will allow you to. Options. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 140 WebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). For best protection, we recommend using Virgin Media Internet Security and Web Safe. Thanks for the reply @jasoncartwright on the forums. SpeedThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. If you changed the computer's network settings to use any Public DNS does that re-gain access. If it’s not a technical issue you need help with then we’re here to support you on. Account - Cable. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. I do not pay the extra £3 a month for the internet security. Toggle the button next to Child Safe option to turn it Off. Virgin Media takes online safety seriously. Looks like it's not toggling off / on at virgin media end. Tuning in 690 Views Message 13 of 32 Flag for a moderator. See where this Helpful Answer was posted.